About tickets
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I buy tickets on the day?
We recommend that you book early to avoid disappointment. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out. Please note that on the day pricing is higher than tickets purchased in advance.
Can I change the date of my booking?
If you wish to exchange your tickets, please contact us and include the ticket ID associated to your purchase. One of our representatives will respond to your request as soon as possible with the next steps to follow.
Exchanges are unavailable within 24 hours of the date you are due to attend
Can I have a refund?
All tickets are strictly non-refundable.
Can I show my E-Tickets on my phone?
You can show your E-tickets on your phone, as long as the barcode is clearly visible on entry.
What is an Anytime Ticket?
Anytime tickets permit entry at any time between the first session and 10 minutes after the last session on your chosen date. Opening times vary so please check your for the day of your visit.
Tickets are only valid on the date for which they are purchased.
Customers with an Anytime Ticket may still be required to queue when they arrive at ticket scanning depending on the popularity of your chosen date.
Please note that family tickets are not available parking must be purchased separately.
You can find Anytime Tickets HERE.
Does an Anytime Ticket allow me to leave and re-enter?
No, an Anytime Ticket grants entry to the trail once on your chosen date. Re-entry is not permitted.
What does an Anytime Ticket include?
An Anytime Ticket gives you the flexibility of arriving at any time during the event hours on a date of your choice.
What if the event is cancelled, how do I get a refund?
If the event is cancelled you will be sent an email outlining the available options to you.
About access to the event
Is the experience accessible for deaf/visually impaired people?
The hearing impaired will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.
Will there be strobe lights?
There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.
Who is Neverland at Kenwood suitable for?
Neverland at Kenwood is suitable for all ages. Under 16s must be accompanied by an Adult.
Will food and beverage be available on site for purchase?
Follow the stars to Kenwood and discover a feast fit for Neverland, as Freemans Event Partners serve up magical flavours like the Joyeux Noël burger and Santa’s Belly Buster hot dog, plus warm churros, toasted marshmallows, and a luxurious hot chocolate - or for grown-up explorers, a comforting Christmas hot toddy.
Meat-free and non-gluten containing ingredient options will also be available, as well as children’s portions and prices.
Can I bring my dog?
Well behaved dogs on leads are welcome at Neverland at Kenwood. However, they are not permitted inside the house, café or shop.
Can I bring my drone?
Drones are not permitted.
Can I take photographs at Neverland at Kenwood?
You are welcome to take photographs and to share these on social media with the hashtag #NeverlandAtKenwood
What time does Neverland at Kenwood finish?
All customers must exit no later than 2 hours after the last trail start time and in all cases by 11:00pm.
Should I arrive in advance of my ticketed time slot at Neverland at Kenwood?
We would advise arriving 5 minutes before you are due to begin.
What happens if it's bad weather?
Neverland at Kenwood is an outdoor illuminated trail. If the weather presents a hazard and a risk to safety, any decision to cancel the illuminated trail will be taken by 2pm on the day of the illuminated trail. You will be notified by email and text message and you will be informed of the re-booking process. We advise you to check the website for the latest updates and before you travel.
If you have not heard from our customer service team regarding a cancellation, the event will go ahead as scheduled. No refunds will be offered simply if the weather is inclement.
Do I have to book in advance for Neverland at Kenwood?
We recommend that you book early to avoid disappointment. Each timed entry has a limited capacity and the early evening and weekend slots are likely to sell out
How can I organise a group visit and is there a group rate for Neverland at Kenwood?
There is a group rate of 10% off groups of 15+ adults. Please contact our customer service team HERE. Group discounts are not available to book online and apply to adult tickets only.
I have purchased the incorrect tickets, can I have a refund?
All tickets are strictly non-refundable. If you wish to exchange your tickets, please contact us and include the ticket ID associated to your purchase. One of our representatives will respond to your request as soon as possible with the next steps to follow.
Exchanges are unavailable within 24 hours of the date you are due to attend.
My card has been declined, what should I do?
We recommend checking with your card issuer if your card is declined to ensure there are sufficient funds in your account and that there are no problems placing an order on our website.
My transaction is still showing as pending, has the order gone through?
When placing an order, it may show in your pending transactions for up to 3 days, this should then clear from your account. How long this takes to clear does depend on each individual card issuer. If your order has gone through, please allow up to 24 hours for a confirmation email.
Is my ticket for Neverland at Kenwood valid for entry during the daytime?
Your ticket for Neverland at Kenwood is only valid for your timeslot, or, if you have an anytime ticket, your ticket will be valid for any time within the opening hours or Neverland at Kenwood. Opening times vary so please check for the day of your visit.
Can I book a personal assistant ticket?
Where an adult or child requires assistance to attend the illuminated trail because of a health condition or disability and is in receipt of any of the following benefits, they will qualify for a free personal assistant ticket:
- Disability Living Allowance (mobility or care component);
- Attendance Allowance;
- Personal Independence Payment (daily living or mobility component).
Personal assistant tickets can only be booked in conjunction with a full price adult or family ticket. We recommend bringing any relevant paperwork**.**
Is Neverland at Kenwood accessible?
This session is for adults and young people who would love to experience Neverland at Kenwood without the usual high volumes of people. For Neverland at Kenwood 2025, these sessions will be held at 4.30pm on Thursday 27th November and 4.30 on Tuesday 9th December.
The capacity of this session will be limited to ensure that the trail remains less crowded and more relaxed.
Ticket prices for our quieter sessions are consistent with the rest of the timeslots, with carers entering for free. When booking, please talk to our staff about any additional support you may need for exiting the illuminated trail through quieter areas or help with parking closer to the start of the trail.
To book in for this session, please click HERE
Where is Neverland at Kenwood and how do I get there?
Address: West Gate - Hampstead Lane, Hampstead, Greater London, NW3 7JR
Road: Please use the postcode NW3 7JR on your Sat Nav. Please note that parking is not available for this event.
Will there be strobe lighting at Neverland at Kenwood?
There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.
Where is Neverland at Kenwood and how do I get there?
Address: West Gate - Hampstead Lane, Hampstead, Greater London, NW3 7JR
Road: Please use the postcode NW3 7JR on your Sat Nav. Please note that parking is not available for this event.
How do I get to Neverland at Kenwood by Public Transport?
The closest train stations to Kenwood are Gospel Oak or Hampstead Heath. If you are arriving by tube, please go to Archway or Golders Green and take the 210 bus.
Is there parking?
There is no parking available for this event.
How do I get to Neverland at Kenwood by Public Transport?
The closest train stations to Kenwood are Gospel Oak or Hampstead Heath. If you are arriving by tube, please go to Archway or Golders Green and take the 210 bus.
Is there parking?
There is no parking available for this event, except Blue Badge parking.
Is there Blue Badge parking at Neverland at Kenwood?
Blue Badge parking can be purchased HERE.
We will be arriving by coach, do we need to reserve a coach parking space at Neverland at Kenwood?
There is no coach parking available at this event.
Is there parking?
There is no parking available for this event.
Iconic Tale of 
Fun for all 
Festive food 
Spectacular light 
